FieldCentrix
FieldCentrix Enterprise is a wireless service management solution that strategically automates and streamlines manual processes and centralizes disparate applications associated with field service. The robust solution eliminates the costs and inefficiencies of a paper-based operation, optimizes service resources, and provides standardized practices to support key business improvement initiatives and fast deployment.
FieldCentrix Enterprise is a complete application suite that seamlessly links process, people, parts, and data through the combination of workflow software, real-time wireless and Web communications, and mobile devices.
The solution includes:
- FX Mobile – smart client for wireless work order management in the field
- FX Service Center – Web-based solution for call taking, scheduling, dispatching, and customer management
- FX e-Service – portal for customer self-service via the Internet
- FX Resource Utilization – optimizing tool for accurately planning, tracking, and analyzing resources
It also easily integrates into your existing business environment to create a cost-effective, high-impact solution that leverages existing ERP/CRM investments, maximizes service margins, and offers immediate bottom-line results and a quick ROI.
Integration products include:
- FX Interchange – interface for easily integrating to legacy and third-party business systems
- FX Interchange for JD Edwards – interface specifically for integrating to JD Edwards EnterpriseOne and World
- FX Express for JD Edwards – product bundle for JD Edwards users to cost-effectively add mobile field service to their ERP/CRM application
- FX Mobility Express – productized version of the FieldCentrix mobile infrastructure and mobile application UI design tools
