In the News
2008 2007 2006 2005 2004 2003 2002 2001
See what the leading industry publications are saying about Astea and our solutions.
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August 11, 2008
Using Service Lifecycle Management – ImageSource Magazine / D. Geiger -
Every day you deal with a multitude of customers who vary by type, size, installed base, usage, personality and everything else that ultimately differentiates one customer from another. However, one thing always remains constant - their document imaging systems and equipment are important to their day-to-day business operations. Despite this common thread that runs through virtually all of the customers you support, it’s important to recognize that each will be different in terms of their use.
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June 30, 2008
Running Your Reverse Logistics Operation at the "Velocity of Business" – Reverse Logistics Magazine / Z. Bergreen -
Service Lifecycle Management (SLM), is an integral part of Reverse logistics and while there are many areas of functionality that today’s SLM solutions can support, only the “best-in-class” offering provide users with all of the tools they need to increase their “velocity of business.” Part 1 of this two-part article outlines the key components of a “best-inclass” SLM solution, and provides detailed descriptions of the features and benefits of the first three major components.
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March 18, 2008
When Should Field Service Companies Choose Fully Automated Systems? – Service Management 365 -
With companies requiring greater visibility and increased efficiency within their field service operations, many see the updating of existing or introduction of new systems as the most effective means to achieve the desired end result.
But with a wealth of options available, how can they narrow these down? When, for example, should automatic scheduling be considered?
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March 15, 2008
Field Service Management Improves Customer Service – Integrated Solutions -
Today's field service management solutions go far beyond simply scheduling and dispatching your service technicians more efficiently. The added features and functionality can help you dramatically improve your customer service and cut your field service costs, giving you an advantage over your competition.
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